Home About Us Services FAQ Contact Us 📞 +91 8368988808
Delhi's Leading Direct Collection Agency

Professional DebtRecovery That Works

M Express is a trusted direct collection agency based in New Delhi — providing fast, ethical, and legally compliant debt recovery services for banks, NBFCs, businesses, and creditors across India.

RBI Compliant
Fully Licensed
24-Hr Deployment
Our Track Record
₹500Cr+
Total amount recovered
2,000+
Accounts resolved since 2023
96%
Recovery success rate
50+
Clients across India
✦ Direct Debt Collection✦ Corporate Recovery✦ Field Investigation✦ Legal Enforcement✦ Skip Tracing✦ NPA Management✦ SARFAESI Support✦ DRT Proceedings ✦ Direct Debt Collection✦ Corporate Recovery✦ Field Investigation✦ Legal Enforcement✦ Skip Tracing✦ NPA Management✦ SARFAESI Support✦ DRT Proceedings
M
Express Collection Agency
Est. 2023 · New Delhi
Serving Clients Across India
Delhi
Based
Uttam Nagar, N. Delhi
Who We Are

A Direct Collection Agency Built for Results

Founded in 2023 by Seetu Sahani, M Express is a professional direct collection agency operating from Uttam Nagar, New Delhi. We recover outstanding dues on behalf of banks, NBFCs, businesses, and individual creditors — quickly, ethically, and legally.

We are not a debt settlement firm. We work for creditors — recovering what is rightfully owed through skilled negotiation, field operations, legal enforcement, and skip tracing.

Fully RBI-Compliant Operations. All recovery activities follow the RBI Fair Practices Code strictly.

Trained Field Agents. Our agents are certified, background-verified, and professionally trained.

End-to-End Accountability. Real-time case updates and complete transparency on every account.

Our Services

What We Do

All Services →

Debt Collection

Direct, professional collection of outstanding consumer and commercial debts on behalf of banks, NBFCs, and businesses.

Corporate Recovery

Specialised B2B debt recovery for corporate accounts, trade receivables, and inter-company outstanding dues.

Legal Enforcement

Full legal recovery support — DRT filings, SARFAESI enforcement, arbitration, and civil suits across Delhi NCR.

Field Investigation

On-ground verification, debtor location, asset tracing, and physical visit services with certified field agents.

Skip Tracing

Advanced debtor location services using database research, social media, and on-ground intelligence networks.

NPA Management

Comprehensive Non-Performing Asset management services for banks and financial institutions — pre-NPA and post-NPA.

Our Process

How We Recover Your Money

A streamlined 4-step process from mandate to money-in-hand.

01

Client Mandate

You provide us the debt accounts, debtor details, and recovery targets. We sign an NDA and service agreement.

02

Assessment & Strategy

Our team analyses each account, traces debtors if needed, and assigns the right recovery approach for each case.

03

Active Recovery

Our trained agents make contact — via calls, notices, field visits, or legal action — pursuing resolution professionally.

04

Payment & Reporting

Recovered amounts are remitted directly. You receive detailed reports on every account and action taken.

Why M Express

Why Businesses Choose Us

We deliver results, not excuses. Our clients choose us because we combine trained manpower, legal expertise, and technology-backed operations.

01

Trained Recovery Agents

All field agents are certified, ID-verified, and trained in RBI recovery protocols.

02

Delhi NCR Coverage

Deep on-ground presence across Delhi, Noida, Gurgaon, Faridabad, and Ghaziabad.

03

Legal In-House Team

Advocates on staff for DRT, SARFAESI, arbitration, and civil recovery matters.

04

Real-Time Reporting

Clients get live case dashboards and weekly performance reports on all accounts.

05

Fully Compliant

100% adherence to RBI Fair Practices Code — zero tolerance for violations.

06

No Recovery, Low Fee

Flexible performance-based fee structures aligned with your recovery outcomes.

Get a Free Consultation

Speak directly with Seetu Sahani about your recovery portfolio. We assess free of charge and propose a custom plan.

Request Free Assessment +91 8368988808
MON–SAT · 9:00 AM – 7:00 PM
Client Reviews

What Our Clients Say

★★★★★

"M Express recovered ₹22 lakh in outstanding dues from 3 defaulters within 45 days — accounts our previous agency had written off. Exceptional team."

RV
Rohit Verma
NBFC Manager, New Delhi
★★★★★

"Handed them a portfolio of 80 overdue accounts. Their systematic approach, regular reporting, and field team got us 72% recovery in 3 months. Highly recommended."

AM
Anita Mehta
Credit Head, Finance Firm
★★★★★

"The skip tracing service alone was worth it — they located a debtor who had moved cities and helped us recover the full amount through legal action within 60 days."

SK
Suresh Kumar
Business Owner, Gurgaon
Industry Experience

Clients & Sectors We Serve

Banks & NBFCs
Microfinance
Housing Finance
Credit Cards
Auto Loans
Personal Loans
Trade Creditors
MSMEs
Corporates
Co-op Societies

Ready to Recover What You're Owed?

Get a free portfolio assessment from M Express. We'll tell you exactly what we can recover and how fast.

Our Story

Built From Day One
To Recover Results.

Learn about M Express — who we are, what we stand for, and the people driving India's most ethical direct collection agency.

2023
Founded in New Delhi
We built a recovery agency that businesses can trust — and debtors can respect.
Our Foundation

The M Express Story

M Express was founded in 2023 by Seetu Sahani in New Delhi with a clear purpose: to build a direct collection agency that combines professional excellence, legal compliance, and genuine results.

The Indian debt recovery industry has long been plagued by unethical practices, undertrained agents, and poor client communication. M Express was built to change that — with certified agents, transparent reporting, and a strict zero-tolerance policy on RBI violations.

Based out of Uttam Nagar, New Delhi, we serve banks, NBFCs, businesses, and individual creditors across Delhi NCR and beyond — handling everything from consumer debt to large corporate NPAs.

Our Mission

Recover outstanding dues for our clients through ethical, professional, and legally sound methods.

Our Vision

Become India's most trusted direct collection agency — known for integrity as much as results.

Our Promise

Full transparency, real-time reporting, and a dedicated case manager for every client.

Our Standard

100% compliance with RBI Fair Practices Code. No exceptions, no compromises.

Leadership

The Team Behind M Express

Experienced professionals in debt recovery, field operations, and financial law — all working with one goal: your money back.

SS
Founder & Director

Seetu Sahani

Founder & Managing Director

Founded M Express in 2023 with a vision to build a professional, RBI-compliant direct collection agency serving Delhi NCR's growing credit market.

RA
Legal Head

Ravi Agarwal

Head of Legal Recovery

Practicing advocate specialising in DRT proceedings, SARFAESI enforcement, and commercial debt recovery across Delhi High Court and District Courts.

PV
Operations Head

Priya Verma

Head of Field Operations

Manages our team of certified field agents across Delhi NCR — responsible for all on-ground recovery, investigation, and compliance activities.

What We Stand For

Our Core Values

Compliance First

Every recovery action follows RBI guidelines and Indian law. No shortcuts.

Transparency

Clients get full visibility into every case — actions taken, status, and outcomes.

Results Driven

We measure ourselves by recovery rates, not activity. Outcomes matter most.

Professionalism

Every agent represents M Express — trained, certified, and held to the highest standard.

Growth

Our Journey Since 2023

2023

Founded

Seetu Sahani launches M Express in Uttam Nagar, New Delhi.

Q2 2023

First Clients

Onboards first NBFC and business clients across Delhi NCR.

Q4 2023

Legal Wing

Establishes in-house legal team for DRT and SARFAESI cases.

2024

₹500Cr+ Recovered

Total recovery milestone crossed with 50+ clients served.

2025+

Expanding

Expanding coverage to Noida, Gurgaon, and beyond Delhi NCR.

Partner With M Express

Let's discuss your recovery portfolio. Free consultation, no obligation.

What We Do

Direct Collection
Services That Deliver

From consumer debt to large corporate NPAs — explore M Express's full suite of professional collection and recovery services.

Service 01

Direct Debt Collection

Professional collection of outstanding dues from consumer and commercial borrowers — through calls, written notices, and in-person engagement.

What We Do
  • Soft calling campaigns for early-stage delinquencies
  • Hard collection calls and structured repayment negotiations
  • Written demand notices and final settlement communications
  • Payment plan agreements and EMI rescheduling
  • Multi-channel approach: call, SMS, email, and field visits
  • Full case reporting to the client at every stage
Who Hires Us
  • Banks and NBFCs with consumer loan and credit card portfolios
  • Businesses with unpaid invoices or trade receivables
  • Landlords with rental arrears
  • Individual creditors with personal loan defaults
FAQs
What is your fee structure?
We work on a combination of retainer and performance-based fees. The exact structure depends on portfolio size, age of debt, and debtor profile. We discuss this transparently before signing any agreement.
How quickly can you begin after mandate?
Once the service agreement and debtor data is received, our team can begin outreach within 24–48 hours. Field visits are typically scheduled within 72 hours.
Do you follow RBI recovery guidelines?
Absolutely. All our agents are trained and certified to follow RBI's Fair Practices Code. No calls before 7am or after 7pm, no abusive language, no misrepresentation. We maintain full call recordings for compliance audit.

Get a Portfolio Quote

Share your account details and we'll provide a custom recovery proposal within 24 hours.

Request Quote
Service 02

Corporate Recovery

Specialised B2B debt recovery for corporate accounts, trade receivables, vendor dues, and inter-company outstanding payments.

Corporate Services
  • Recovery of trade receivables and unpaid invoices
  • Structured negotiations with corporate debtors
  • Pre-litigation demand and legal notices
  • Commercial dispute mediation and resolution
  • Recovery from GST-registered businesses with audit trail
Industries Served
  • Manufacturing and supply chain companies
  • Real estate developers and builders
  • IT services and technology firms
  • Healthcare and pharmaceutical companies
  • Logistics and distribution businesses

Recover Corporate Dues

Talk to our corporate recovery team for a portfolio assessment.

Contact Us
Service 04

Field Investigation

On-ground field services — debtor verification, asset tracing, physical visits, and property surveys across Delhi NCR.

Field Services
  • Residential and commercial address verification
  • Debtor employment and income verification
  • Asset identification — property, vehicles, business assets
  • Repossession support for secured assets (vehicles, equipment)
  • Court summon delivery and witness services
  • Photo documentation and field investigation reports
Coverage Area
  • All Delhi districts including Uttam Nagar, Dwarka, Janakpuri
  • NOIDA, Greater Noida, and Ghaziabad
  • Gurgaon and Faridabad
  • Outer Delhi and NCR fringe areas

Need Field Services?

Our agents can be deployed across Delhi NCR within 24–72 hours.

Deploy Field Team
Service 05

Skip Tracing

Advanced debtor location services — finding debtors who have moved, changed numbers, or deliberately made themselves unreachable.

How We Trace
  • Credit bureau and financial database searches
  • Social media and digital footprint analysis
  • Aadhaar, PAN, and voter ID record tracing (legally permissible)
  • On-ground neighbourhood and employer enquiries
  • Vehicle registration and property ownership searches
  • Referral and guarantor contact tracing
FAQs
What is the success rate on skip tracing?
Our locate rate varies by case age and information available. For debtors with < 1 year since last known contact, we achieve 70–85% locate rates. For older cases, it depends heavily on the initial data quality provided.
Is skip tracing legal in India?
Yes — when conducted through permissible channels. We do not engage in any activity that violates privacy laws or requires unauthorised data access. All our tracing methods are legal and court-admissible.

Can't Find Your Debtor?

Our skip tracing team locates debtors across India. Let's discuss your case.

Start Skip Trace
Service 06

NPA Management

Comprehensive Non-Performing Asset management for banks and financial institutions — from early bucket collections to hard NPA resolution.

NPA Services
  • Early bucket (30/60/90 DPD) collections to prevent NPA formation
  • NPA portfolio analysis and recovery strategy design
  • One-Time Settlement (OTS) negotiations with borrowers
  • SARFAESI proceedings and property auction support
  • DRT filings and certificate execution
  • Written-off account recovery programmes
Portfolio Types
  • Home loans, auto loans, and SME business loans
  • Personal loans and credit card NPAs
  • Agriculture and gold loan defaults
  • Micro-finance and SHG overdues

Reduce Your NPA Portfolio

Talk to our NPA specialists for a free portfolio evaluation.

Get Free Evaluation
Got Questions?

Frequently Asked
Questions

Everything you need to know about M Express, our collection process, and how we work with clients.

About M Express

What exactly is a direct collection agency?
A direct collection agency is hired by creditors (banks, businesses, individuals) to recover outstanding dues from debtors. Unlike in-house recovery teams, we bring specialised expertise, trained manpower, and legal capabilities to recover debts efficiently.
When was M Express established?
M Express was founded in 2023 by Seetu Sahani in Uttam Nagar, New Delhi. Despite being a relatively new company, our team has combined industry experience of over a decade in debt recovery, legal enforcement, and field operations.
Are you RBI compliant?
Yes, absolutely. All our operations strictly follow RBI's Fair Practices Code for recovery agents. Our agents are trained and certified. We maintain call recordings and case logs for full compliance audits upon request.
Which areas do you cover?
Our primary coverage area is Delhi NCR — including all Delhi districts, NOIDA, Greater Noida, Gurgaon, Faridabad, and Ghaziabad. We also handle legal cases and remote advisory nationally.

Working With Us

How do I hire M Express for my accounts?
Contact us via call, WhatsApp, or the enquiry form. We'll schedule a free consultation, assess your portfolio, and share a custom proposal. Once the agreement is signed and debtor data shared, we begin within 24–48 hours.
What information do you need to start?
We need: debtor name and contact details, outstanding amount, loan/invoice details, any previous communication records, and security/collateral information if available. The more complete the data, the faster we can begin.
How will I be updated on progress?
Clients receive weekly written reports on all accounts and can request a case status update at any time. For larger portfolios, we provide dedicated account manager access and real-time dashboards.

Fees & Recovery

What are your fees?
We typically work on a combination of a small retainer and a performance-based commission on amounts recovered. The commission rate depends on debt age, type, and portfolio size. All fees are agreed in writing before work begins — no hidden charges.
What is your typical recovery rate?
Our overall recovery rate is approximately 96% of accounts that reach a payment agreement. Fresh debts (< 90 days overdue) have significantly higher recovery rates than written-off accounts. We assess each portfolio realistically before committing.
What if a debtor cannot pay the full amount?
We negotiate realistic payment plans or one-time settlements where appropriate. Our goal is recovery for the client — sometimes partial recovery is better than prolonged legal proceedings. We advise on the best approach for each case.

Compliance & Legal

How do you ensure agents behave ethically?
All agents undergo background verification, RBI compliance training, and regular audits. We maintain call recordings for all phone interactions. Clients can request compliance reports. Any agent violation results in immediate disciplinary action.
Can you handle SARFAESI and DRT cases?
Yes. Our in-house legal team handles SARFAESI proceedings, Section 13(2) responses, DRT filings, and certificate executions across Delhi. We work alongside your existing bank counsel or independently as required.

Still Have Questions?

Call us or send an enquiry — we respond within 24 hours.

Get In Touch

Hire M Express for
Your Recovery Portfolio

Talk to our team about your outstanding accounts. Free assessment, no obligation — we respond within 24 hours.

Office
A-5, Second Floor, Milap Nagar,
Uttam Nagar, Near Pizza Wings,
New Delhi – 110059
Contact Person
Seetu Sahani
Founder & Managing Director
Working Hours
Monday – Friday9:00 AM – 7:00 PMOPEN
Saturday10:00 AM – 5:00 PMOPEN
SundayCLOSED

Uttam Nagar, New Delhi – 110059

View on Google Maps →

Send an Enquiry

Fill the form below — our team responds within 24 hours.

🔒 100% Confidential. All information shared is protected by our strict confidentiality agreement and is never shared with third parties.

Thank you! Your enquiry has been received. We will contact you within 24 hours.
For urgent matters, call +91 8368988808 directly.